0k99 Privacy Policy — How We Handle Your Data

1. Introduction

0k99 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all users who access or use the 0k99 platform at 0k99.vin. This Privacy Policy describes in detail how we collect, use, store, share and protect your personal information in connection with your use of the Platform, including our gaming products, sports betting services, payment processing, and customer support communications.

By registering an account or using the Platform, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you must not use the Platform. This Privacy Policy should be read together with our Terms and Conditions, which govern your use of the Platform more broadly.

2. Information We Collect

0k99 collects personal information that is necessary to provide a safe, fair and legally compliant gaming and betting service. The categories of information we collect include the following:

3. How We Use Your Information

0k99 uses your personal data only for the specific, legitimate purposes listed below. We do not use your personal data for purposes incompatible with the reason it was originally collected. We do not sell your personal data to third parties under any circumstances.

• 1Account Management — To register and maintain your 0k99 account, verify your identity, process deposits and withdrawals, and deliver the gaming and sports betting services you have signed up for.
• 2Legal Compliance — To fulfil our anti-money laundering (AML) obligations, complete KYC identity checks, respond to lawful requests from regulatory or law enforcement authorities, and maintain records required by applicable law.
• 3Fraud Prevention — To detect and prevent fraudulent activity, money laundering, bonus abuse, identity theft, multiple account registrations, and any other form of prohibited conduct described in our Terms and Conditions.
• 4Platform Improvement — To analyse aggregated usage data in order to improve the performance, reliability, and user experience of the Platform, including optimising load times on Bangladeshi 4G and 5G mobile networks.
• 5Customer Support — To respond to your enquiries, resolve complaints, process account closure requests, and provide assistance with deposits, withdrawals, bonuses, and technical issues.
• 6Responsible Gaming — To monitor gaming activity for indicators of problem gambling, enforce deposit and loss limits you have set, process self-exclusion requests promptly, and fulfil our duty of care obligations under responsible gaming principles.

4. Legal Basis for Processing

0k99 processes your personal data on the following legal bases. Where processing is based on your consent, you have the right to withdraw that consent at any time, though withdrawal will not affect the lawfulness of processing carried out prior to the withdrawal.

• 1Contractual Necessity — Processing your identity, financial, and gaming activity data is necessary to perform the contract between you and 0k99 — specifically, to operate your account, process transactions, and deliver the gaming services you have requested.
• 2Legal Obligation — Processing for AML compliance, KYC identity verification, regulatory reporting, and record-keeping is required by applicable law and cannot be refused by you as a condition of using the Platform.
• 3Legitimate Interests — Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement is carried out on the basis of our legitimate interests, balanced against your rights and freedoms. We do not override your interests where our legitimate interests would cause you undue harm.
• 4Consent — Where we send you promotional communications or use non-essential cookies, we rely on your consent. You may withdraw consent for marketing communications at any time by contacting [email protected].

5. Sharing Your Information

0k99 does not sell your personal data. We share your personal data only in the limited circumstances described below, and only to the extent strictly necessary for each stated purpose.

• 1Payment Processors — We share transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and card processing partners solely to execute your deposit and withdrawal requests. These providers operate under their own privacy policies and are bound by data processing agreements with 0k99.
• 2Game Providers — We share session data with game providers such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt and Microgaming to the extent required to deliver their games to your device, record outcomes, and resolve disputes. No unnecessary personal data is shared with game providers.
• 3Legal & Regulatory Authorities — We may disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities where we are required to do so by applicable law, court order, or where we believe disclosure is necessary to prevent fraud or protect the rights and safety of users or the public.
• 4Technical Service Providers — We use third-party providers for hosting, security, analytics and customer support infrastructure. These providers act as data processors under contract with 0k99, are prohibited from using your data for their own purposes, and are bound by appropriate confidentiality and data security obligations.

6. Cookies and Tracking Technologies

0k99 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your session after login, and analyse how users interact with the Platform. Cookies are small text files stored on your device by your browser. Essential cookies are required for the Platform to function and cannot be disabled. Non-essential cookies — including analytics and preference cookies — are used only with your consent.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform — for example, your session may not persist between pages if session cookies are disabled. 0k99 does not use cross-site tracking cookies or share cookie data with advertising networks.

7. Data Retention

0k99 retains your personal data for as long as your account is active and for a reasonable period thereafter as required by applicable law and our internal compliance obligations. Account data including identity verification records, transaction histories and gaming activity logs are retained for a minimum of five years following account closure in order to meet anti-money laundering record-keeping requirements.

Customer support communications are retained for three years. Non-essential analytics data that does not contain personally identifiable information is retained in aggregated, anonymised form for platform improvement purposes only. When personal data is no longer required for its original purpose or by law, it is securely deleted or anonymised in accordance with our internal data destruction procedures.

8. Data Security

0k99 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive personal data, access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and intrusion detection systems monitoring Platform infrastructure continuously.

9. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 0k99. To exercise any of these rights, contact us at [email protected] with your account username and a clear description of your request. We will respond within a reasonable time and, where required by law, within 30 days of receiving your request.

• 👁️Right of Access — You have the right to request a copy of the personal data 0k99 holds about you, together with information about how it is being used and with whom it has been shared.
• ✏️Right to Rectification — You have the right to request correction of inaccurate or incomplete personal data held about you. Where data accuracy affects your ability to withdraw funds or use the Platform, 0k99 will prioritise rectification requests.
• 🗑️Right to Erasure — You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to our legal obligations to retain certain data under AML and other applicable regulations — such data cannot be deleted on request.
• 📦Right to Data Portability — Where processing is based on your consent or on a contract with you, you may request that we provide your personal data in a structured, commonly used and machine-readable format so that you can transfer it to another service provider.
• 🚫Right to Object — You have the right to object to processing of your personal data where it is based on our legitimate interests, including profiling for responsible gaming purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your rights.
• ⏸️Right to Restrict Processing — In certain circumstances — for example where you contest the accuracy of data, or where processing is unlawful but you prefer restriction to deletion — you may request that we restrict processing of your personal data to storage only while the matter is resolved.

To exercise any of the rights above, email [email protected] with the subject line "Data Rights Request" and include your registered username and a clear description of the right you wish to exercise. 0k99 will verify your identity before processing any data rights request. Requests are processed free of charge unless they are manifestly unfounded or excessive.

10. Children's Privacy

The 0k99 Platform is strictly for adults aged 21 and above. We do not knowingly collect, store, or process personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will delete that data promptly and close the associated account. If you believe a person under the age of 21 has registered on the Platform, please notify us immediately at [email protected]. Parents and guardians are encouraged to use parental controls and device-level access restrictions to prevent underage access to online gaming platforms.

11. Changes to This Privacy Policy

0k99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or Platform features. When material changes are made, we will post a notice on the Platform and update the "Last updated" date at the top of this page. Where required by law, we will seek your renewed consent before implementing material changes that affect how we process your personal data. Your continued use of the Platform following the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how 0k99 handles your personal data, please contact our support team. Our team is available 24/7 and will aim to respond to all privacy-related enquiries within 30 days. For data rights requests, include "Data Rights Request" in your subject line. For general privacy questions, email us at: